Refund policy

1.Eligibility for Returns

①The stroller must be in a brand-new, unused, and unassembled condition, including all original packaging, accessories, and tags.
②Return requests must be submitted within 30 days of receiving the stroller.
③If the product has been opened but not used, a return is still possible, provided that you meet the photo requirements and pass our quality inspection.

2.Return Authorization Process

Contact Customer Service: Before returning the stroller, you must contact our customer service team to obtain a Return Authorization (RA). Unauthorized returns will not be accepted and will not be returned to you.
Provide Necessary Information: You will need to provide your order number, proof of purchase, and relevant product details so we can generate a Return Authorization number for you.
Photo Submission: If the product has been opened or assembled, please take and submit the following photos to customer service:
       ①Photos of all 4 wheels: Clearly showing no signs of use.
       ②Full interior view of the stroller: Showing no signs of use.
       ③Photos of all accessories: Displaying all accessories in perfect condition.
       ④Exterior photos of the stroller: Two photos from different angles showing no scratches or damage.
       Packaging photos: Photos of the stroller in its original packaging, properly sealed.
       *If the product is unopened, only a photo of the original packaging is required.

3.Conditions for Return

   ①Brand-New Condition: The stroller must remain in brand-new, unused, and unassembled condition. Any signs of use, scratches, stains, wear, or damage will disqualify the product from being returned.
   ②Complete Accessories: All original accessories (e.g., seats, wheels, canopies, manuals) must be intact and undamaged. Missing or damaged accessories will result in a denied return request.
   ③Original Packaging: The stroller and all its accessories should be returned in their original packaging. Any damage to or absence of the packaging may affect return eligibility.

4.Non-Returnable Conditions

    The product shows obvious signs of use (e.g., tire wear, structural deformation).
    Damage caused by improper use or external forces.
    Return requests submitted after the 30-day return window.

5.Return Shipping Costs

   ①Product Quality Issues or Shipping Damage: If the return is due to a product quality issue or damage during shipping, we will cover the return shipping costs. In this case, please contact our customer service team within 7 days of receiving the stroller and provide evidence of the damage or error.
   ②Returns Due to Personal Reasons: If the return is for personal reasons, return shipping costs are your responsibility. A 20% restocking fee will be deducted from your refund to cover the cost of repackaging, inspection, and processing.

6.Refund Process

   ①Refund Processing Time: Once we receive and inspect the returned stroller, we will process your refund within 1-3 business days. The refund will be credited back to your account via the original payment method.
   ②Inspection and Processing: Our quality inspection team will thoroughly check the returned stroller to ensure it meets the return conditions. Once confirmed, we will promptly process your refund.

7.Exchange Policy

   ①Conditions for Exchange: If the stroller was damaged during shipping or the product received does not match your order, we will replace it free of charge after confirming the issue. Please contact us within 7 days of receiving the stroller and provide evidence of the damage or error.
   ②Exchange Shipping Costs: All shipping costs for exchanges will be covered by us. Once exchanged, the new stroller is not eligible for return unless there is a quality issue.